All you need for supermarket, Food service equipment & Food Machinery
Homepage  > Return Policy

Returns are gladly accepted for 30 days from date of payment granted that the equipment is not used. If you have changed your mind and the item is a stock item we will gladly accept the goods back within 30 days of purchase and give you a credit. A proof of purchase is essential.

Returns - The customer is responsible for return shipping costs.

Free Exchanges
 - We will happily exchange products when you exchange your goods for one worth the same value. If goods are not a special order there will be NO Restocking fee!
If the item is not a stock item and has been especially ordered in for you and you have changed your mind, we are not required to offer you a credit or refund. Please see “When are consumers not entitled to a refund

If the goods are faulty in anyway, please let us know and we will correct the problem ASAP.
  • Goods must be in the same condition as when they were shipped. No credit will be given for damaged returns. The product must not have been used or damaged in any way.
If goods are out of stock you will be contacted within 2 business days and either a delayed shipping time or substitute product (to your satisfaction) will be organized.

Export restrictions apply. For non Lebanese orders, please either fax or email orders, you will be quoted an international shipping rate before payment will be accepted.


Latest News

Beirut Cooking Festival 2016
Cutlass has participated in Horeca 2015